Exchanges & Returns

Please see below our returns Terms and Conditions:

• You must notify us within 14 days of receiving your order if you wish to make a return. Once you have notified us, your return must be sent back to us within a further 14 days.
  
  
• All returned items must be in their original, resaleable condition. Items must not have been worn beyond what is reasonably necessary to try them on, washed, altered or damaged, and must be returned with their original tags and/or packaging where applicable.
  
  
• If you believe an item has arrived damaged, faulty or defective, this must be reported to us at the first point of contact when requesting a return or exchange and before the item is sent back to us. We may request clear photographs showing the fault or damage.
  
  
• Any damage, fault or defect that was not disclosed when the return or exchange was originally requested may be subject to further investigation and inspection. Where the original reason for return did not relate to a fault or damage, we may take the timing and circumstances of any subsequent damage claim into account when assessing the return.
  
  
• Please make sure all returned items are well packaged and secured so that they are not damaged in transit on their way back to us.
  
  
• Please ensure that your completed returns form is enclosed with your goods. Failure to include the returns form may delay the processing of your return. If you have forgotten to include your returns form, please contact our Customer Service team at customerservice@modabandidos.co.uk.
  
  
• We monitor returns to help prevent fraudulent or abusive use of our returns process. Where we reasonably believe that fraudulent or abusive return activity has taken place, we reserve the right to investigate the circumstances, restrict or close an account and/or decline future orders.
  
  
• Where an item is not faulty, damaged when supplied, incorrectly supplied or not as described, you are responsible for the cost of returning the item to us.
  
  
• If you request an exchange where the item supplied was not faulty, damaged, incorrect or not as described, you will also be responsible for the postage cost of sending the replacement item to you.
  
  
• Where an item is confirmed to be faulty, damaged when supplied, incorrectly supplied or not as described, we will cover reasonable return and replacement delivery costs where required.
  
  
• If you return your entire order for a refund, the applicable standard delivery charge will also be refunded. If you selected an upgraded or premium delivery service, the refund will be limited to the cost of our standard delivery service. The cost of sending a non-faulty return back to us remains your responsibility.
  
  
• Returns Address: UNIT 2, GATEWAY 4. SCHOOL LANE, KNOWSLEY BUSINESS PARK, LIVERPOOL, L34 9EN

Download our returns form HERE

PLEASE NOTE: WE CANNOT ACCEPT RETURNS DELIVERED IN PERSON. ALL RETURNS MUST BE SENT VIA A TRACKED POSTAL OR COURIER SERVICE FOR PROCESSING.